RETURN & REFUNDS

At Élan & Co, we want you to love your purchase. If for any reason you are not fully satisfied, we offer a simple and transparent return and refund process. Please review the policy below before placing your order.

RETURNS

Eligibility: Items must be returned within 30 days of delivery.

Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.

Non-returnable items: For hygiene and quality reasons, we cannot accept returns on intimate wear, swimwear, or final sale/clearance items.

Return shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

REFUNDS

Processing: Refunds are issued to your original payment method once the return is received and inspected.

Timeline: Please allow 5–10 business days for the refund to reflect in your account.

Partial refunds: If an item is returned damaged, used, or not in its original condition, we may issue a partial refund.

EXCHANGES

We currently do not process direct exchanges. If you need a different size or style, please return the item and place a new order.

IMPORTANT TO KNOW

Order Issues: If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos.

Lost Packages: We are not responsible for items lost due to incorrect shipping addresses provided at checkout.

Final Sale Items: Marked-down and clearance items cannot be returned or refunded.

Shipping Fees: Original shipping costs are non-refundable.

CONTACT US

For return requests or questions, please reach out to our support team at support@elanandco.com.

Our team will guide you through the return process.

We value your trust in Élan & Co and will do our best to ensure a smooth shopping experience.